FAQ
Please ask questions or provide us with your comments! Contact us at support@formosacrafts.com.
Frequently Asked Questions:
- What is your Return Policy?
- How do I cancel an order?
- Where does Formosa Crafts ship to/from?
- How much does shipping cost?
- How will I know when my order has shipped?
- Will sales tax be included on my order?
- What are my payment options?
- Is my credit card information safe?
- How do I place an order?
- What is your Privacy Policy?
- What is your Terms of Service?
Please see our Shipping & Tax page.
We currently accept Visa, Mastercard, Discover, American Express and PayPal.
Is my credit card information safe?
Our card payment is currently handled by PayPal, who uses industry-leading technology to keep your information safe.
All data is handled by PayPal and we never see or store any of this information ourselves. This is to ensure the security and privacy of our customer's data.
Browse our inventory by using the navigation at left, or using the search bar located on top of the navigation on left. Once you have found what you are looking for, click on the order button to add to your shopping cart. Please note that some items available have size and or color options, which can be explored by using the drop-down menu above the "Add to Cart" button. Prices shown reflect the item chosen. Hit "Add to Cart" to select that specific item. You will see your shopping cart which will list the cost for each item and also how many of each item you wish to purchase. The cart will not allow you to purchase more items than we have in stock. When you have finished shopping, click on the Shopping Cart. You can remove items, add or subtract from the quantities ordered by using the buttons provided in the shopping cart.
Hitting the checkout button will take you to our secure checkout page. You will see a summary of your order. Please follow the instructions to complete your transaction. After successful completion of this process your order confirmation and order number will be emailed to you. When we ship the order we will also send an e-mail confirmation of shipment that will include a tracking number.
If you have any questions during this process please contact us. Remember to place your order number in the subject heading so that we may expedite your request.
We accept cancellations by request. If decide to cancel your order before shipment please e-mail us at support@formosacrafts.com with your order number. We do our best to ship orders on the same day and we will be unable to cancel your order once we ship so please contact us promptly.
We want our customers to be satisfied with their shopping experience. If for any reason you wish to return an unopened item please contact us so that we can provide you with instructions.
Please note the following regarding all returns:
- Original and return shipping charges won't be refunded. Returns will only be for the value of the purchased items and will be accepted for up to 60 days after delivery of items.
- For customer security, we recommend that returns ship via carriers with tracking. Formosa Crafts is not responsible for any items that are lost or damaged during shipment.
- Items can only be returned for a refund and must be in new condition.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information only to better provide our customers with services they requested; to process orders, to keep customers updated on orders and to personalize customer shopping experience. We will NEVER sell or supply information to third parties for marketing purposes.
Terms of Service
Introduction
Welcome to FormosaCrafts.com. By using FormosaCrafts.com you agree to be bound by all of these Terms of Use. FormosaCrafts.com reserves the right, from time to time, with or without notice to you, to change these Terms of Use, including our Privacy Policy, in our sole and absolute discretion. The most current version of the Terms of Use will supersede all previous versions.
By accepting these Terms of Use through your use of the site, you further certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. FormosaCrafts.com does not knowingly collect personal information about children under the age of 13 without prior parental consent.
Communications
By using our service, you are consenting to receive certain communications from us. For example, FormosaCrafts.com may send you newsletters about, special offers, promotional announcements and customer surveys via email or other methods. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Payment
Generally, credit and debit card are not charged until we ship the item(s) to you. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.
Pricing
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and FormosaCrafts.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, FormosaCrafts.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Sales Tax Policy
FormosaCrafts.com collects and remits sales tax as required by state or U.S. law.
Orders
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. FormosaCrafts.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.
Copyrights and Trademarks
Unless otherwise noted, all contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by FormosaCrafts.com, one of its affiliates or by third parties who have licensed their materials to FormosaCrafts.com and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all contents on this site is the exclusive property of FormosaCrafts.com and is also protected by U.S. and international copyright laws.
FormosaCrafts.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this site. Access to this site does not confer and shall not be considered as conferring upon anyone any license under any of FormosaCrafts.com 's or any third party's intellectual property rights.
The FormosaCrafts.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Formosa Crafts, LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this site. Access to this site does not authorize anyone to use any name, logo or mark in any manner.
Disclaimers
THIS SITE IS PROVIDED BY FORMOSACRAFTS.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. FORMOSACRAFTS.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FORMOSACRAFTS.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, FORMOSACRAFTS.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE FORMOSACRAFTS.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE.
MERCHANDISE CONTENT DISCLAIMER: PRODUCT INFORMATION ACCESSED THROUGH THIS WEBSITE IS OBTAINED FROM CLAIMS MADE BY THE PRODUCT'S MANUFACTURER. PLEASE NOTE THAT, ON OCCASION MANUFACTURERS MAY ALTER THEIR LABELS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEB SITE, THUS WE CANNOT GUARANTEE OR ENSURE THE ACCURACY, COMPLETENESS OR TIMELINESS OF ANY PRODUCT INFORMATION. WE RECOMMEND THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT. FOR ADDITIONAL INFORMATION ABOUT A PRODUCT, PLEASE CONTACT THE MANUFACTURER. FORMOSACRAFTS.COM ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS ABOUT PRODUCTS. CUSTOMER REVIEWS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. CUSTOMER REVIEWS REFLECT THE INDIVIDUAL REVIEWER'S RESULTS AND EXPERIENCES ONLY AND ARE NOT VERIFIED OR ENDORSED BY FORMOSACRAFTS.COM.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FORMOSACRAFTS.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE FORMOSACRAFTS.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF FORMOSACRAFTS.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL FORMOSACRAFTS.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
Indemnification
You agree to defend, indemnify and hold harmless FormosaCrafts.com from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this site or any breach by you of these Terms of Use.
Termination
FormosaCrafts.com may, in its sole discretion, terminate your account or your use of FormosaCrafts.com at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. FormosaCrafts.com reserves the right to change, suspend or discontinue all or any aspects of the FormosaCrafts.com site at any time without prior notice.
Governing Law
These Terms of Use represent the entire agreement between the parties and shall be governed by, and interpreted under, the internal laws of the State of California(without regard to conflict of law rules) and the United States of America. The parties further agree that any action, suit in equity, arbitration proceeding or judicial proceeding for the enforcement of these Terms of Use, or any provision hereof shall be instituted in the State of Delaware, except that any judgment obtained in any such court may be enforced in any other court. Any provision of these Terms of Use prohibited by applicable law or by court decree shall be ineffective to the extent of such prohibition without invalidating or affecting the remaining provisions of these Terms of Use.